Refund Policy

1. Refund Eligibility

We want you to be completely satisfied with DocuSafe PDF. We offer a **14-day refund window** from the date of your initial purchase or subscription renewal, subject to the conditions below.

To protect our service from abuse, a refund is only available if you have used **less than 10%** of your subscription's task limits during the current billing cycle:

• Pro Plan: Less than 30 tasks consumed.
• Business Plan: Less than 200 tasks consumed.

2. Non-Refundable Items

We cannot issue refunds in the following scenarios:

• Refund requests submitted more than 14 days after the purchase date.
• Subscriptions that exceed the 10% usage threshold.
• Accounts terminated due to a violation of our Terms of Service (e.g. attempting to bypass job tokens or scraping the API).

3. How to Request a Refund

To request a refund, please send an email to our billing team at **billing@docusafepdf.com** with:

• Your account email address.
• Your LemonSqueezy order number or subscription ID.
• A brief description of why you are requesting a refund.

Alternatively, you can contact us through our Contact Form.

4. Processing Refunds

Once approved, our billing team will process the refund immediately. The funds will be returned to your original payment method. Depending on your financial institution, refunds can take **5 to 10 business days** to appear in your account.